BEAUTY BY JESS POLICIES
All policies are stated when booking an appointment & subject to change without notice.
HOW TO BOOK AN APPOINTMENT
We're excited to welcome you to Beauty by Jess! Booking an appointment with us is a straightforward process to ensure your convenience and satisfaction. Here's how you can get started:
1. Contact Us:
If you're a new client, you have two options to initiate the booking process:
Instagram: Send us a direct message on Instagram @beautybyjesshawaii.
Text Message: You can also text us at 808-206-1588 with your inquiry.
2. Confirming Your Date:
Once we receive your message, our service provider will work with you to find a suitable date and time for your appointment.
3. Square Link
To streamline the process and ensure we have all the necessary information, we will send you a Square link. This link will take you to a secure form where you can provide basic details for your appointment. A $50 deposit is required to book.
4. Fill Out the Intake Form:
New clients are required to fill out the intake form completely. This helps us understand your preferences, any specific needs, and ensures that we're fully prepared to provide you with the best experience.
Intake form here:
5. Booking Confirmation:
Once you've completed the intake form, your appointment details will be confirmed. We'll then send you a booking confirmation, outlining the date, time, and any additional instructions for your appointment.
Booking through Square ensures a secure and reliable method for managing appointments and payments. Your information is safe and protected.
CARD ON FILE
Policy Overview: We require all customers to have a valid credit/debit card on file to secure their appointments. This policy helps us ensure the scheduling efficiency of our services and protect our business against last-minute cancellations or no-shows. Please read the following policy carefully before booking an appointment.
1. Card on File Requirement: All customers must provide a valid credit or debit card as a condition to schedule an appointment. The card information will be securely stored in our system and will only be used in accordance with the terms outlined in this policy.
2. Saving Card Information: Customers are required to check the designated box during the appointment scheduling process on our Square platform to save their card information securely on file. This information will be encrypted and stored in compliance with industry standards to ensure your privacy and security.
3. Appointment Cancellation: Customers can cancel their appointments without any charge if the cancellation is made at least 48 hours prior to the scheduled appointment time. To cancel an appointment, customers must contact us directly through the provided contact channels.
4. Late Cancellation/No-Show Fee: If an appointment is cancelled within 48 hours of the scheduled appointment time or if a customer fails to show up for their appointment, a fee will be charged to the card on file. This fee is necessary to compensate for the reserved time that could have been allocated to other clients.
5. Fee Amount: The late cancellation/no-show fee will be equivalent to 50% of the total service cost for the appointment. The fee amount will be clearly communicated to customers during the appointment scheduling process and in appointment confirmation notifications.
6. Charging Process:The credit/debit card on file will only be charged in the event of a late cancellation or a no-show. If card is declined, a payment of cancellation fee must be sent before booking a future appointment.
By booking an appointment with us and providing your credit/debit card information, you acknowledge that you have read, understood, and agreed to the terms of this "Credit/Debit Card on File Policy."
CANCELLATIONS & RESCHEDULING
We understand that sometimes circumstances may arise that require you to reschedule or cancel your appointment. To ensure that our schedule runs smoothly and to accommodate the needs of all our clients, we have implemented the following reschedule and cancellation policy:
Clients who wish to reschedule their appointment must do so at least 48 hours before the scheduled appointment time.
Rescheduling requests made within 48 hours of the appointment will be subject to a rescheduling fee of 50% of the total appointment cost.
In cases of emergencies or unavoidable situations, we will consider waiving the rescheduling or cancellation fee. Please provide documentation or a valid reason for consideration.
No-shows (failure to attend the appointment without prior notice) will be charged the full appointment cost.
How to Reschedule or Cancel:
To reschedule or cancel your appointment, please contact us at [contact information] at least 48 hours before your scheduled appointment time. If you are unable to reach us during business hours, you may leave a voicemail or send an email explaining your request.
The rescheduling or cancellation fee will be charged using the payment method on file within 24 hours of the reschedule/cancellation request. If the fee is not paid, future appointments may be declined until the fee is settled.
We appreciate your understanding and cooperation with our reschedule and cancellation policy. It allows us to provide timely and quality services to all our clients. If you have any questions or concerns, please feel free to reach out to us.
ACCEPTED PAYMENT METHODS
Cash: We gladly accept cash payments for all our products and services. Please ensure you have the exact amount, as we might not always have change available.
Card Payments: We offer the convenience of card payments through Square for a seamless transaction experience. You can pay using the following card types:
Processing fee of 4.5% will be applied to every transaction
Please note that we prioritize the safety and security of your payment information. All card payments are processed through Square's secure payment gateway, ensuring your data is protected.
1. Time Constraints: Each lash appointment is carefully scheduled to provide the necessary time for a complete and thorough service. We allocate a specific time frame for each appointment to ensure the best results and to accommodate the schedules of all our clients.
2. Punctuality: We kindly request that you arrive on time for your scheduled lash appointment. Being on time allows us to provide the full service and achieve the desired lash look. Arriving late can impact the quality of the service, and we want to ensure you receive the best experience possible.
3. Service Completion: In the event that a client arrives late for their appointment, our lash technicians will provide the service within the remaining time of the appointment slot. Unfortunately, we may not be able to extend the appointment beyond the originally scheduled end time, as this could inconvenience clients with subsequent appointments.
4. Limited Adjustments: Due to time constraints resulting from late arrivals, we might have limited time for adjustments or modifications to the lash style. We aim to provide the best results within the allotted time, but comprehensive adjustments might require a separate appointment.
5. No-Show or Extreme Lateness: If a client arrives more than [specify the maximum allowable lateness, e.g., 15 minutes] after the scheduled appointment time, it will be considered a no-show, and the appointment may be forfeited. This is to ensure fairness to other clients and maintain the efficiency of our schedule.
6. Rescheduling Policy: If you anticipate being late for your appointment or unable to make it on time, we kindly request that you contact us as soon as possible. Depending on the circumstances, we may offer the option to reschedule your appointment to a more suitable time.
7. Cancellation Policy: If you are unable to make your scheduled lash appointment, we require at least [specify the cancellation notice period, e.g., 24 hours] notice. This allows us to offer the time slot to another client and maintain our schedule.
8. Exceptions: We understand that unforeseen circumstances can arise. In exceptional cases, such as documented emergencies, we may consider making adjustments to this policy. Please contact us directly if you believe you have a valid reason for an exception.
We appreciate your understanding and cooperation with our Lash Appointment Tardiness Policy. Our goal is to provide the best lash services and ensure that every client receives the attention and time they deserve.